Return and Refund Policy

Return and Refund Policy of Monroe Atelier

At Monroe Atelier, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.

No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.

Return Shipping Costs
Customers are responsible for the shipping costs of returns. Monroe Atelier does not reimburse return shipping costs and is not liable for any costs incurred during the return process. Please refer to our general terms and conditions for more information.

Return Notification Deadline
Return requests must be submitted within 30 days of receiving the item. After this period, returns will not be accepted. Please adhere to this timeframe to be eligible for a return.

Exchanging Sale Products
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure that you select the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.

Return Process
To initiate a return, please email info@monroeatelier.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper processing of your request.

Conclusion
Monroe Atelier is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service at info@monroeatelier.com